Return Policy Procedure:
If you have products that you have purchased from jesupwireless inc, and you believe they are covered under the Return Policy, please follow the following steps.
- Complete an RMA form here: Online RMA Submission
- Once approved please include the phone in the ORIGINAL packaging, complete with all accessories accompanying the phone when purchased. This includes the battery, charger, battery cover (if applicable) and any manuals included.
- Package up your return for shipment and include your full name, RMA # and location on the outside of the package. This is for reference purposes for our tech department. Please also include the completed RMA form that you have received listing the approved handsets for return.
- You may ship back your package in any manner you prefer, USPS, UPS, Fed-Ex. We do not cover shipping for phones returned to us. There is NO exception to this.
- Once your return has been received, it will be processed as quickly as possible. Please allow 4-12 business days for your return to be processed. Once processed, we will ship back repaired, replaced, or out-of-warranty phones via our shipping company.
NO cash refunds will be made! Jesupwireless inc- maintains a testing & repair process for each RMA which can take between 5-7 business days. If we are unable to repair the handset we will replace the defective product with the same model or credit your account for a future purchase. Please note that water/liquid damage and physical damage voids any warranty sold. Handsets sold by Page Plus NC carry a limited 60 day warranty
All returns should be shipped to:
- jesupwireless inc 212 S 1ST ST STE 3 JESUP GA 31545